Does EA Tech Support speak (write) English??

After a couple back and forth messages between me and EA support about installing the latest Battlefield 2 patch, I got this one - which seems to be written by some guy in Russia(?). And of course, has nothing to do with my problem.

"Hello,

Thank you for contacting Electronic Arts. I’m sorry for the inconvenience.

Battlefield 2 is not compatible with any language but English while installing patches. Please, follow the following steps which can possibly resolve the issue.

---> Press Start - Right click on 'My documents' - properties
---> What you need is direct under 'accommodation of a final folder' (smth like that, have Rus version of XP)
---> Path to your documents must be all in english, change it to, for example like C:\Documents and Settings\User\My
documents (inc your username) and don't forget to copy your Battlefield 2 profile files in it or you won't be able to
log into your account.
---> at install location screen
C:\Documents and settings\YOUR USER NAME\my documents\(INSERT ) Battlefield 2\Patch_x.xx
---> Run Patch

Please let me know if the steps resolve your issue.

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com)"