How do people use gmail at all?

There are so many weird UI problems with gmail, how can anybody stand to use it? It took me 30 seconds to find the Forward button... it's hidden under a dropdown next to the Reply button. "More actions"? Sure, that sounds reasonable - if you can't find a place for it, just throw it in a bucket. I love how the "New Window" is just floating out there on the right, no context to what it actually *does*. Ok, I'm done :) But seriously, Google, hire an interaction designer, jeez.